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<p class="MsoNormal"><span lang="NL" style="mso-fareast-language:EN-US">Beste,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="NL" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="NL" style="mso-fareast-language:EN-US">Zie communicatie hieronder voor de Macbook gebruikers (in beheer bij HBplus).<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="NL" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="NL" style="mso-fareast-language:EN-US">Mvg,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="NL" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#ED7D31">Aniase Khachaba</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#ED7D31">ICT - Expert</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="NL" style="color:#ED7D31"> </span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="NL" style="color:#ED7D31">DEPARTEMENT <b>OMGEVING</b></span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="NL" style="color:#ED7D31">Afdeling Data- en informatiebeheer en Digitale Maatschappij</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="NL" style="color:#ED7D31">T </span></b><span lang="NL" style="color:#ED7D31">02 553 14 61</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="NL" style="color:#ED7D31">Koning Albert II-laan 20 bus 8, 1000 Brussel</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#ED7D31"><a href="http://www.omgevingvlaanderen.be/"><b><span lang="NL" style="color:#ED7D31">www.omgevingvlaanderen.be</span></b></a></span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#ED7D31"><a href="http://www.milieuinfo.be/"><b><span lang="NL" style="color:#ED7D31">www.milieuinfo.be</span></b></a></span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="NL" style="color:#ED7D31"> </span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#ED7D31"><img border="0" width="12" height="12" style="width:.125in;height:.125in" id="Afbeelding_x0020_4" src="cid:image001.png@01D59579.F87C8830" alt="signature_498140063"></span><span lang="NL" style="color:#ED7D31"> </span><span style="color:#ED7D31"><img border="0" width="12" height="12" style="width:.125in;height:.125in" id="Afbeelding_x0020_3" src="cid:image002.png@01D59579.F87C8830" alt="signature_1462710624"></span><span lang="NL" style="color:#ED7D31"> </span><span style="color:#ED7D31"><img border="0" width="12" height="12" style="width:.125in;height:.125in" id="Afbeelding_x0020_2" src="cid:image003.png@01D59579.F87C8830" alt="signature_1503914770"></span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="NL" style="color:#ED7D31"> </span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#ED7D31"><img border="0" width="106" height="36" style="width:1.1041in;height:.375in" id="Afbeelding_x0020_1" src="cid:image004.png@01D59579.F87C8830" alt="signature_85254183"></span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="NL" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="NL" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Van: </span></b><span style="font-size:12.0pt;color:black">"wijzigingsbeheer, HB" <wijzigingsbeheer@hbplus.be><br>
<b>Datum: </b>donderdag 7 november 2019 om 14:36<br>
<br>
<b>Onderwerp: </b>Communicatie Wijzigingsbeheer HB+ : E-C01830854 Upgrade van het antiviruspakket Trend Micro op Apple MAC 22 november<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="line-height:115%"><b><span style="font-size:18.0pt;line-height:115%;font-family:"Times New Roman",serif;color:#0099CC">Wijziging</span></b><span style="font-size:16.0pt;line-height:115%;font-family:"Times New Roman",serif;color:#0099CC">
“<b>Upgrade</b> <b>Trend Micro Security for MAC (TMSM) op Apple MAC</b>”</span><o:p></o:p></p>
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<td width="123" rowspan="2" valign="top" style="width:92.1pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentColor">
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<td width="792" colspan="2" valign="top" style="width:593.7pt;border-top:none;border-left:solid windowtext 1.0pt;border-bottom:solid windowtext 1.0pt;border-right:none;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentColor currentColor rgb(191, 191, 191) rgb(191, 191, 191)">
<p class="MsoNormal" style="line-height:115%"><b><i><span style="font-size:12.0pt;line-height:115%;font-family:"Times New Roman",serif;color:#0099CC">Datum wijziging : 22 november 2019</span></i></b><b><span style="font-size:6.0pt;line-height:115%;font-family:"Times New Roman",serif;color:#1F497D"> </span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black">Referenties:</span></b><o:p></o:p></p>
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<td width="718" colspan="2" valign="top" style="width:19.0cm;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentColor rgb(191, 191, 191) rgb(191, 191, 191) currentColor">
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black">E-C01830854</span><o:p></o:p></p>
</td>
</tr>
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<td width="196" valign="top" style="width:147.15pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentColor rgb(191, 191, 191) rgb(191, 191, 191)">
<p class="MsoNormal" style="line-height:115%"><b><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Beschrijving:
</span></b><o:p></o:p></p>
</td>
<td width="718" colspan="2" valign="top" style="width:19.0cm;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentColor rgb(191, 191, 191) rgb(191, 191, 191) currentColor">
<p class="MsoNormal" style="line-height:115%"><b><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Upgrade van het antiviruspakket Trend Micro op Apple MAC</span></b><o:p></o:p></p>
</td>
</tr>
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<td width="196" valign="top" style="width:147.15pt;border-top:none;border-left:solid windowtext 1.0pt;border-bottom:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentColor rgb(191, 191, 191)">
<p class="MsoNormal" style="line-height:115%"><b><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Gebruikersimpact:</span></b><o:p></o:p></p>
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<td width="718" colspan="2" valign="top" style="width:19.0cm;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentColor rgb(191, 191, 191) currentColor currentColor">
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black"> </span><o:p></o:p></p>
</td>
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<tr>
<td width="196" valign="top" style="width:147.15pt;border-top:none;border-left:solid windowtext 1.0pt;border-bottom:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentColor rgb(191, 191, 191)">
<p class="MsoNormal" style="margin-left:35.4pt;line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Betrokken systemen:</span><o:p></o:p></p>
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<td width="718" colspan="2" valign="top" style="width:19.0cm;border:none;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentColor rgb(191, 191, 191) currentColor currentColor">
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Alle VO Apple MACs onder beheer HBplus</span><o:p></o:p></p>
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<td width="196" valign="top" style="width:147.15pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentColor rgb(191, 191, 191) rgb(191, 191, 191)">
<p class="MsoNormal" style="margin-left:35.4pt;line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Betrokken entiteiten:
</span><o:p></o:p></p>
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<td width="718" colspan="2" valign="top" style="width:19.0cm;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentColor rgb(191, 191, 191) rgb(191, 191, 191) currentColor">
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Alle VO-entiteiten binnen de Gemeenschappelijke ICT-dienstverlening (GID)</span><o:p></o:p></p>
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<td width="196" valign="top" style="width:147.15pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentColor rgb(191, 191, 191) rgb(191, 191, 191)">
<p class="MsoNormal" style="line-height:115%"><b><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Duur:
</span></b><o:p></o:p></p>
</td>
<td width="718" colspan="2" valign="top" style="width:19.0cm;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentColor rgb(191, 191, 191) rgb(191, 191, 191) currentColor">
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Deze wijziging zal doorgaan vanaf
</span><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:#0070C0">22/11/2019 (9u00) tot 29/11/2019 (16u00)</span><o:p></o:p></p>
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<td width="196" valign="top" style="width:147.15pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentColor rgb(191, 191, 191) rgb(191, 191, 191)">
<p class="MsoNormal" style="line-height:115%"><b><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Technische beschrijving:
</span></b><o:p></o:p></p>
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<td width="718" colspan="2" valign="top" style="width:19.0cm;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt;border-color:currentColor rgb(191, 191, 191) rgb(191, 191, 191) currentColor">
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">De Trend Micro upgrade wordt op de centrale Trend Micro masterserver gestart op vrijdag 22 november.
</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Alle MACs worden dan in de centrale Trend Micro console aangevinkt zodat deze een programma upgrade kunnen uitvoeren.</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">De upgrade verloopt automatisch. Tijdens de upgrade zal echter volgende melding komen op de MAC :</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">“allow full disk access permission required”</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">waarvoor volgende instructies dienen uitgevoerd :</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Klik in de melding op Allow Full Disk Access</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Hierna wordt een nieuw scherm getoond met een samenvatting van de volgende stappen :</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Klik op Open System Preferences</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Selecteer Volledige Schijftoegang</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Klik op het hangslot links onderaan
</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Klik op de checkbox voor iCoreService</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Klik op Restart</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Hierna is het Trend Micro antivirus pakket operationeel op de MAC
</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Het macOS kan nu upgraded worden naar 10.15 Catalina</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Indien de MAC al upgraded is naar macOS 10.15 zal het Trend Micro pakket op deze MAC
</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">niet meer functioneren. In dit geval dient de servicedesk gecontacteerd.</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Een 3.0.3078 installer pakket zal dan over de bestaande Trend Micro installatie op de MAC uitgevoerd worden.
</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Tijdens het uitvoeren van de installer zal ook de melding “allow full disk access permission required” komen</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">waarvoor eveneens bovenstaande instructies uitgevoerd moeten worden.
</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Hierna zal het antivirus pakket terug operationeel zijn op de MAC.</span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:115%"><b><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Resultaat</span></b><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">:
</span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Versie 3.0.3078 Trend Micro op de MAC</span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:115%"><b><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Contact</span></b><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">:
</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><i><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black"> </span></i><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Voor meer informatie, contacteer Rudi Baeyens, </span><u><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:#0070C0">rudi.baeyens.ext@proximus.com</span></u><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><i><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Indien er na de uitvoering van de wijziging problemen worden vastgesteld, wordt u verzocht om deze te melden via
de service desk (</span></i><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black"><a href="mailto:servicedesk@vlaanderen.be"><i>servicedesk@vlaanderen.be</i></a><i> of telefonisch via het nummer 02 553 9000)</i></span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:115%"><b><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Opmerkingen</span></b><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">:</span><o:p></o:p></p>
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<p class="MsoNormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black">Er wordt aanvullend een communicatie (met deze instructies) per mail uitgestuurd naar de betreffende MAC gebruikers.</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black">Distributielijst:</span></b><o:p></o:p></p>
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<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black">Deze mail wordt verstuurd naar alle abonnees van de distributielijst
<a href="mailto:wijzigingsbeheer,%20HB%20(wijzigingsbeheer@hbplus.be)">Wijzigingsbeheer</a> . Klik op de link om u in of uit te schrijven op de lijst.</span></i><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#212121"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#212121">Met Vriendelijke Groeten<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#212121">HB+ wijzigingsbeheer <o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="color:#212121"><o:p></o:p></span></p>
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