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<p class="MsoNormal"><span lang="NL">Ter info.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="NL"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="NL">Mvg,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="NL"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#ED7D31;mso-fareast-language:NL">Aniase Khachaba</span><span style="font-size:12.0pt;color:black;mso-fareast-language:NL"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#ED7D31;mso-fareast-language:NL">ICT - Expert</span><span style="font-size:12.0pt;color:black;mso-fareast-language:NL"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="NL" style="color:#ED7D31;mso-fareast-language:NL"> </span><span style="font-size:12.0pt;color:black;mso-fareast-language:NL"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="NL" style="color:#ED7D31;mso-fareast-language:NL">DEPARTEMENT <b>OMGEVING</b></span><span style="font-size:12.0pt;color:black;mso-fareast-language:NL"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="NL" style="color:#ED7D31;mso-fareast-language:NL">Afdeling Data- en informatiebeheer en Digitale Maatschappij</span><span style="font-size:12.0pt;color:black;mso-fareast-language:NL"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="NL" style="color:#ED7D31;mso-fareast-language:NL">T </span></b><span lang="NL" style="color:#ED7D31;mso-fareast-language:NL">02 553 14 61</span><span style="font-size:12.0pt;color:black;mso-fareast-language:NL"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="NL" style="color:#ED7D31;mso-fareast-language:NL">Koning Albert II-laan 20 bus 8, 1000 Brussel</span><span style="font-size:12.0pt;color:black;mso-fareast-language:NL"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#ED7D31;mso-fareast-language:NL"><a href="http://www.omgevingvlaanderen.be/"><b><span lang="NL" style="color:#ED7D31">www.omgevingvlaanderen.be</span></b></a></span><span style="font-size:12.0pt;color:black;mso-fareast-language:NL"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#ED7D31;mso-fareast-language:NL"><a href="http://www.milieuinfo.be/"><b><span lang="NL" style="color:#ED7D31">www.milieuinfo.be</span></b></a></span><span style="font-size:12.0pt;color:black;mso-fareast-language:NL"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="NL" style="color:#ED7D31;mso-fareast-language:NL"> </span><span style="font-size:12.0pt;color:black;mso-fareast-language:NL"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#ED7D31;mso-fareast-language:NL"><img border="0" width="12" height="12" style="width:.125in;height:.125in" id="Afbeelding_x0020_4" src="cid:image001.png@01D5A088.DB28AC90" alt="signature_1351936599"></span><span lang="NL" style="color:#ED7D31;mso-fareast-language:NL"> </span><span style="color:#ED7D31;mso-fareast-language:NL"><img border="0" width="12" height="12" style="width:.125in;height:.125in" id="Afbeelding_x0020_3" src="cid:image002.png@01D5A088.DB28AC90" alt="signature_891203647"></span><span lang="NL" style="color:#ED7D31;mso-fareast-language:NL"> </span><span style="color:#ED7D31;mso-fareast-language:NL"><img border="0" width="12" height="12" style="width:.125in;height:.125in" id="Afbeelding_x0020_2" src="cid:image003.png@01D5A088.DB28AC90" alt="signature_1966775487"></span><span style="font-size:12.0pt;color:black;mso-fareast-language:NL"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="NL" style="color:#ED7D31;mso-fareast-language:NL"> </span><span style="font-size:12.0pt;color:black;mso-fareast-language:NL"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#ED7D31;mso-fareast-language:NL"><img border="0" width="106" height="36" style="width:1.1041in;height:.375in" id="Afbeelding_x0020_1" src="cid:image004.png@01D5A088.DB28AC90" alt="signature_580761702"></span><span style="font-size:12.0pt;color:black;mso-fareast-language:NL"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="NL"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="NL"><o:p> </o:p></span></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Van: </span></b><span style="font-size:12.0pt;color:black">"BOON Joelle (SIT/BIO)" <joelle.boon@proximus.com><br>
<b>Datum: </b>donderdag 21 november 2019 om 16:27<br>
<b>Onderwerp: </b>Info HB-plus: statusupdate levering pc's en laptops (update)</span><span style="font-size:12.0pt;color:black;mso-fareast-language:NL"><o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal">Aan alle ICT-functiehouders<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Allen,<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Zoals reeds gemeld, lopen de leveringen van aanvragen uit de productcatalogus vertraging op wegens diverse factoren (zie e-mailbericht onder).<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Alhoewel de logistieke en bevoorradingsproblemen opgelost zijn (en de leveringen de laatste weken op volle snelheid zijn gekomen), vergt het wegwerken van de achterstand nog wat tijd.
<o:p></o:p></p>
<p class="MsoNormal">Wij blijven echter alle zeilen bijzetten om de achterstand in te halen en zo snel mogelijk terug te keren naar een normale dienstverlening.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Nogmaals onze verontschuldigingen voor het ongemak.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:NL-BE">Met vriendelijke groeten,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:NL-BE"> </span><o:p></o:p></p>
<p class="MsoNormal">Serge Dewit Geert Vanden Broeck<o:p></o:p></p>
<p class="MsoNormal">Service Delivery Manager Werkplekken Manager Aankoopbeheer<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<div>
<p class="MsoNormal"><span style="mso-fareast-language:NL-BE">Met vriendelijke groeten,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:NL-BE"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:NL-BE">Joelle Boon</span><o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:NL-BE">0479/945.960</span><o:p></o:p></p>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:NL"><o:p> </o:p></span></p>
<p class="msipfootercdb10785" align="center" style="margin:0cm;margin-bottom:.0001pt;text-align:center">
<o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="mso-fareast-language:NL-BE">From:</span></b><span lang="EN-US" style="mso-fareast-language:NL-BE"> BOON Joelle (SIT/BIO)
<br>
<b>Sent:</b> 30 October 2019 11:13<br>
<b>Subject:</b> Info HB-plus: statusupdate levering pc's en laptops</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Aan alle ICT-functiehouders<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Allen,<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Samen de lancering van het nieuwe bestelportaal, introduceerde HB-plus het vernieuwde PC-aanbod in de productcatalogus.
<o:p></o:p></p>
<p class="MsoNormal">Door een aantal factoren liep het uitleveren van de aanvragen m.b.t. dit PC-aanbod initieel wat vertraging op, waarvoor onze excuses. De meeste problemen zijn echter ondertussen van de baan waardoor HB-plus stelselmatig de achterstand kan
wegwerken. <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Meer achtergrondinformatie:<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo3">Bij de introductie van het nieuwe pc-aanbod werd een zeer groot aantal aanvragen geregistreerd (ongeveer 2,5 keer het normale volume) dat direct in verwerking werd genomen;<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo3">Het nieuwe proces vertoonde wat hiaten die ondertussen grotendeels verholpen zijn;
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo3">De in augustus geplaatste stockbestellingen bij de leverancier HP werden tijdig uitgeleverd, op enkele types na die enkele weken te laat werden geleverd door processor-leveringsproblemen;<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo3">De leveringsvertraging vanuit HP zorgt voor een flessenhalseffect in een volgende etappe: de ‘staging-street’. HB-plus nam hier de nodige maatregelen (zoals capaciteitsuitbreiding)
om de achterstand zo snel mogelijk weg te werken;<o:p></o:p></li></ul>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Verwacht wordt dat alle achterstand binnen 2 tot 3 weken volledig verwerkt is.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:NL-BE">Met vriendelijke groeten,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:NL-BE"> </span><o:p></o:p></p>
<p class="MsoNormal">Serge Dewit Geert Vanden Broeck<o:p></o:p></p>
<p class="MsoNormal">Service Delivery Manager Werkplekken Manager Aankoopbeheer<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="color:black;mso-fareast-language:NL-BE"> </span><o:p></o:p></p>
<p class="MsoNormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.hbplus.be%2F&data=02%7C01%7Caniase.khachaba%40vlaanderen.be%7Ce158cf6cbb1842765af408d76e974ddb%7C0c0338a695614ee8b8d64e89cbd520a0%7C0%7C0%7C637099468430215332&sdata=g5%2BjEeybTV9wTcWDFbgpiZemakc6BzTIAY617KF9Cvs%3D&reserved=0"><span style="color:windowtext;text-decoration:none"><span style="color:blue;mso-fareast-language:NL-BE"><img border="0" width="382" height="76" style="width:3.9791in;height:.7916in" id="Picture_x0020_1" src="cid:image005.png@01D5A088.DB28AC90" alt="HB-plus"></span></span></a><img border="0" width="381" height="77" style="width:3.9687in;height:.802in" id="_x0000_i1026" src="cid:image006.png@01D5A088.DB28AC90"><img border="0" width="381" height="77" style="width:3.9687in;height:.802in" id="_x0000_i1025" src="cid:image007.png@01D5A088.DB28AC90"><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="color:#4D4D4D;mso-fareast-language:NL-BE">Uw partner voor betrouwbare en innovatieve ICT-diensten<br>
</span></b><span style="color:blue;mso-fareast-language:NL-BE"><br>
</span><span style="font-size:8.0pt;color:black;mso-fareast-language:NL-BE">De informatie verzonden met deze e-mail is uitsluitend bestemd voor de geadresseerde. Gebruik van deze informatie door anderen dan de geadresseerde en gebruik door hen die niet gerechtigd
zijn van de informatie kennis te nemen, is verboden. Openbaarmaking, vermenigvuldiging, verspreiding en/of verstrekking aan derden van de informatie in dit bericht is niet toegelaten voor andere doeleinden dan degene waarvoor het bericht is bedoeld. Indien
u niet de geadresseerde bent of niet gerechtigd bent tot kennisname van deze </span>
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