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<body lang="NL-BE" link="blue" vlink="purple" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal">Beste collega IT-verantwoordelijken,</p>
<p class="MsoNormal">Beste afdelingscoördinatoren migratie Teams Telefonie,</p>
<p class="MsoNormal">Afdelingshoofden ter informatie,<o:p></o:p></p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">We hebben zonet onderstaande informatie ontvangen van HFB mbt de migratie naar Teams:</p>
<p class="MsoNormal"> </p>
<ul style="margin-top:0cm" type="disc">
<li class="xmsonormal" style="color:black;margin-top:0cm;margin-bottom:0cm;mso-list:l1 level1 lfo1">
De planning van de teams telefonie<span class="apple-converted-space"> </span>migratie
<b><u>wordt met twee weken achteruit geschoven</u></b>. <o:p></o:p></li></ul>
<p class="xmsonormal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:36.0pt">
<span style="color:black">Motivatie HFB: “De reden hiertoe is dat we niet alle informatie tijdig mochten ontvangen. Daar zijn waarschijnlijk goede redenen voor, zoals de lage datakwaliteit in de basissystemen voor het configuratiemanagement (CMDB2) of de complexiteit
om een nieuwe call-routering uit te werken (auto-attendants en call-queue’s). Het maakt wel dat de huidige migratieplanning niet gehandhaafd kan worden.”</span></p>
<ul style="margin-top:0cm" type="disc">
<li class="xmsonormal" style="color:black;margin-top:0cm;margin-bottom:0cm;mso-list:l1 level1 lfo1">
Gezien deze migratie afhankelijkheden heeft bij verschillende leveranciers ontstaat er een domino-effect als men één migratie achteruit schuift. Daarom deze volledige verschuiving:<o:p></o:p></li><ul style="margin-top:0cm" type="disc">
<li class="xmsonormal" style="margin-top:0cm;margin-bottom:0cm;mso-list:l1 level2 lfo1">
<b><span style="color:black">Wave1: Mon 02/11/20 VAC Brugge – VAC Hasselt<span class="apple-converted-space"> </span></span></b><o:p></o:p></li></ul>
</ul>
<p class="xmsonormal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:72.0pt">
+ <span style="color:black">Koolstraat </span><o:p></o:p></p>
<p class="xmsonormal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:72.0pt">
+ <span style="color:black">Kreupelenstraat en Martelaarsplein</span><o:p></o:p></p>
<ul style="margin-top:0cm" type="disc">
<ul style="margin-top:0cm" type="disc">
<li class="xmsonormal" style="color:black;margin-top:0cm;margin-bottom:0cm;mso-list:l1 level2 lfo1;vertical-align:middle">
<b>Wave2: Mon 16/11/20 VAC Antwerpen – VAC Gent – VAC Leuven</b><o:p></o:p></li><li class="xmsonormal" style="color:black;margin-top:0cm;margin-bottom:0cm;mso-list:l1 level2 lfo1;vertical-align:middle">
<b><span lang="EN-GB">Wave3: Mon 30/11/20 Ellips - Arenberg<span class="apple-converted-space"> </span></span></b><o:p></o:p></li><li class="xmsonormal" style="color:black;margin-top:0cm;margin-bottom:0cm;mso-list:l1 level2 lfo1;vertical-align:middle">
<b><span lang="EN-GB">Wave4: Mon 14/12/20 Ferraris</span></b><o:p></o:p></li></ul>
</ul>
<p class="xmsonormal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:36.0pt">
<b><span style="color:red">Let op! Zowel data als locaties zijn verschoven!</span></b><span style="color:red"><o:p></o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="xmsonormal" style="color:black;margin-top:0cm;margin-bottom:0cm;mso-list:l1 level1 lfo1">
Ook de<span class="apple-converted-space"> </span><b>migratiestrategie is aangepast:</b><span class="apple-converted-space"> </span>Er zijn grote aanpassingen aan de telefonie-routering gevraagd tegenover de huidige situatie. Dat is uiteraard begrijpelijk,
locatie-ongebonden telefonie heeft zijn voordelen die maximaal benut mogen worden. Dat kunnen we alleen aanmoedigen. Het maakt de migratie wel complexer. Hoe gaat die verandering nu verlopen<o:p></o:p></li><ul style="margin-top:0cm" type="disc">
<li class="xmsonormal" style="color:black;margin-top:0cm;margin-bottom:0cm;mso-list:l1 level2 lfo1">
Iedere medewerker die in scope is om online telefonie te krijgen, wordt een phone-system<span class="apple-converted-space"> </span><b>licentie toegewezen vanaf de start van de migratie</b><span class="apple-converted-space"> </span>op 2 november. Dat betekent
dat gebruikers de kiestoetsen in Teams al zullen zien staan vanaf de start. Dat betekent niet dat ze al zullen kunnen bellen. Dat kan pas als hun gebouw migreert en hun nummer van de klassieke telefoniecentrale naar Teams verhuisd wordt.<o:p></o:p></li></ul>
</ul>
<ul style="margin-top:0cm" type="disc">
<li class="xmsolistparagraph" style="color:black;margin-top:0cm;margin-bottom:0cm;margin-left:35.4pt;mso-list:l0 level1 lfo2">
<b>Een antwoordgroep wordt geactiveerd vanaf dat het gebouw waar het nummer nu op de telefoniecentrale staat, migreert.</b><span class="apple-converted-space"> </span>Alle gebruikers die hieraan toegevoegd werden ontvangen vanaf dan oproepen vanuit die antwoordgroep,
ongeacht of hun gebouw al gemigreerd is of niet. Het is dus mogelijk dat een gebruiker vanuit de antwoordgroep al oproepen ontvangt, maar zelf nog niet gemigreerd is en dus via Teams nog niet kan uitbellen. We laten jullie wel weten welke antwoordgroep in
welke wave zal migreren.<o:p></o:p></li><li class="xmsolistparagraph" style="color:black;margin-top:0cm;margin-bottom:0cm;margin-left:35.4pt;mso-list:l0 level1 lfo2">
<b>Gebruikers worden gemigreerd op de moment dat het gebouw migreert waar hun nummer zich nu op de telefoniecentrale bevindt.<span class="apple-converted-space"> </span></b>Vanaf dan kunnen ze uitbellen via Teams en worden binnenkomende oproepen naar die nummers
ook via Teams afgehandeld. Tot dan blijft de telefonie via de huidige telefoniecentrales gaan. Dat betekent wel dat een gebruiker wiens nummer zich op de telefoniecentrale van één gebouw bevindt maar die in werkelijkheid ergens anders zit, zal migreren op
de moment dat het gebouw migreert waar zijn nummer op de telefoniecentrale staat. In praktijk wil dat zeggen dat er situaties zullen zijn waar gebruikers denken te zullen migreren op een bepaalde moment en dat het toch op een andere moment zal gebeuren. Dat
trachten we in de nazorg zo goed mogelijk op te vangen.<o:p></o:p></li></ul>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><b>Communicatie naar eindgebruikers:</b></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraph" style="margin-left:17.4pt;mso-list:l2 level1 lfo3">Communicatie voor WAVE 1 wordt volgende week verstuurd naar de eindgebruikers die worden gemigreerd naar Teams Telefonie<o:p></o:p></li></ul>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><b>Opleiding:</b></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraph" style="margin-left:17.4pt;mso-list:l2 level1 lfo3"><span style="color:black;mso-fareast-language:NL">HFB voorziet ook nog enkele extra ondersteunende acties:</span><o:p></o:p></li><ul style="margin-top:0cm" type="circle">
<li class="MsoListParagraph" style="margin-left:17.4pt;mso-list:l2 level2 lfo3"><span style="color:black;mso-fareast-language:NL">Men voorziet, op vraag van DIDM en tegemoetkomend aan de vraag van DR, een
<b><u>bijkomend webinar over teams telefonie functionaliteiten voor elke migratie</u></b>
</span><o:p></o:p></li></ul>
</ul>
<p class="MsoListParagraph" style="margin-left:89.4pt"><span style="color:black;mso-fareast-language:NL">Men zal hiervoor kunnen inschrijven via Vlimpers Leren.
</span></p>
<p class="MsoListParagraph" style="margin-left:89.4pt"><span style="color:black;mso-fareast-language:NL">De link naar de nieuwe webinars wordt volgende week naar ons gecommuniceerd en wordt uiteraard dan zo snel mogelijk gecommuniceerd naar de eindgebruikers.
</span></p>
<p class="MsoListParagraph" style="margin-left:89.4pt"><span style="color:black;mso-fareast-language:NL">Deze bijkomende webinars zullen doorgaan op volgende dagen:</span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="margin-left:135.8pt;border-collapse:collapse">
<tbody>
<tr>
<td width="200" valign="top" style="width:150.25pt;border:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span class="normaltextrun"><b><span lang="NL" style="font-family:FlandersArtSans-Regular;color:black;background:white">Wave</span></b></span></p>
</td>
<td width="200" valign="top" style="width:150.25pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span class="normaltextrun"><b><span lang="NL" style="font-family:FlandersArtSans-Regular;color:black;background:white">Datum</span></b></span></p>
</td>
<td width="200" valign="top" style="width:150.3pt;border:solid windowtext 1.0pt;border-left:none;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span class="normaltextrun"><b><span lang="NL" style="font-family:FlandersArtSans-Regular;color:black;background:white">Uur</span></b></span></p>
</td>
</tr>
<tr>
<td width="200" valign="top" style="width:150.25pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span class="normaltextrun"><span lang="NL" style="font-family:FlandersArtSans-Regular;color:black;background:white">1</span></span></p>
</td>
<td width="200" valign="top" style="width:150.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span class="normaltextrun"><span lang="NL" style="font-family:FlandersArtSans-Regular;color:black;background:white">30/10/2020</span></span></p>
</td>
<td width="200" valign="top" style="width:150.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span class="normaltextrun"><span lang="NL" style="font-family:FlandersArtSans-Regular;color:black;background:white">11:00 - 12:00</span></span></p>
</td>
</tr>
<tr>
<td width="200" valign="top" style="width:150.25pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span class="normaltextrun"><span lang="NL" style="font-family:FlandersArtSans-Regular;color:black;background:white">2</span></span></p>
</td>
<td width="200" valign="top" style="width:150.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span class="normaltextrun"><span lang="NL" style="font-family:FlandersArtSans-Regular;color:black;background:white">13/11/2020</span></span></p>
</td>
<td width="200" valign="top" style="width:150.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span class="normaltextrun"><span lang="NL" style="font-family:FlandersArtSans-Regular;color:black;background:white">11:00 - 12:00</span></span></p>
</td>
</tr>
<tr>
<td width="200" valign="top" style="width:150.25pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span class="normaltextrun"><span lang="NL" style="font-family:FlandersArtSans-Regular;color:black;background:white">3</span></span></p>
</td>
<td width="200" valign="top" style="width:150.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span class="normaltextrun"><span lang="NL" style="font-family:FlandersArtSans-Regular;color:black;background:white">27/11/2020</span></span></p>
</td>
<td width="200" valign="top" style="width:150.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span class="normaltextrun"><span lang="NL" style="font-family:FlandersArtSans-Regular;color:black;background:white">11:00 - 12:00</span></span></p>
</td>
</tr>
<tr>
<td width="200" valign="top" style="width:150.25pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span class="normaltextrun"><span lang="NL" style="font-family:FlandersArtSans-Regular;color:black;background:white">4</span></span></p>
</td>
<td width="200" valign="top" style="width:150.25pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span class="normaltextrun"><span lang="NL" style="font-family:FlandersArtSans-Regular;color:black;background:white">11/12/2020</span></span></p>
</td>
<td width="200" valign="top" style="width:150.3pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span class="normaltextrun"><span lang="NL" style="font-family:FlandersArtSans-Regular;color:black;background:white">11:00 - 12:00</span></span></p>
</td>
</tr>
</tbody>
</table>
<ul style="margin-top:0cm" type="disc">
<ul style="margin-top:0cm" type="circle">
<li class="MsoListParagraph" style="margin-left:17.4pt;mso-list:l2 level2 lfo3"><span style="color:black;mso-fareast-language:NL">Een
<b><u>aandachtstrekker in elk gebouw op de dag van de migratie</u></b>. </span><o:p></o:p></li><li class="MsoListParagraph" style="margin-left:17.4pt;mso-list:l2 level2 lfo3"><span style="color:black;mso-fareast-language:NL">Ook de ondersteuning die in de eerste fase voorzien was blijft beschikbaar.</span><o:p></o:p></li></ul>
</ul>
<p class="MsoListParagraph" style="margin-left:89.4pt"><span style="color:black;mso-fareast-language:NL">De opnames van de oorspronkelijke webinars worden ook asap beschikbaar gezet.</span></p>
<p class="MsoListParagraph" style="margin-left:89.4pt"><span style="mso-fareast-language:NL"> </span></p>
<p class="MsoNormal">Vriendelijke groeten,</p>
<p class="MsoNormal"> </p>
<div>
<div>
<p class="MsoNormal"><b><span lang="NL" style="font-size:10.0pt;color:#75350B;mso-fareast-language:NL">Geert Casier</span></b></p>
<p class="MsoNormal"><span lang="NL" style="font-size:10.0pt;color:#75350B;mso-fareast-language:NL">Hoofdmedewerker</span></p>
<p class="MsoNormal"><span lang="NL" style="font-size:10.0pt;color:#75350B;mso-fareast-language:NL"> </span></p>
<p class="MsoNormal"><span lang="NL" style="font-size:10.0pt;color:#75350B;mso-fareast-language:NL">DEPARTEMENT <b>OMGEVING</b></span></p>
<p class="MsoNormal"><span lang="NL" style="font-size:10.0pt;color:#75350B;mso-fareast-language:NL">Afdeling Data-en informatiebeheer & digitale maatschappij</span></p>
<p class="MsoNormal"><b><span lang="NL" style="font-size:10.0pt;color:#75350B;mso-fareast-language:NL">M</span></b><span lang="NL" style="font-size:10.0pt;color:#75350B;mso-fareast-language:NL"> 0492 72 26 72</span></p>
<p class="MsoNormal"><span lang="NL" style="font-size:10.0pt;color:#75350B;mso-fareast-language:NL">Koning Albert II-laan 20 bus 8, 1000 Brussel</span></p>
<p class="MsoNormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.omgevingvlaanderen.be%2F&data=02%7C01%7Cgeert.casier%40vlaanderen.be%7C9c6cd784513e47bcaef408d6d9e359f6%7C0c0338a695614ee8b8d64e89cbd520a0%7C0%7C0%7C636935967824567836&sdata=BZn5ZIurJnK5Krg3ncfjo6NUlD2iLRe%2BqQax9oywDBU%3D&reserved=0" title="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.omgevingvlaanderen.be%2F&data=02%7C01%7Cgeert.casier%40vlaanderen.be%7C9c6cd784513e47bcaef408d6d9e359f6%7C0c0338a695614ee8b8d64e89cbd520a0%7C0%7C0%7C636935967824567836&sdata=BZn5ZIurJnK5"><b><span lang="NL" style="font-size:10.0pt;color:#75350B;mso-fareast-language:NL">www.omgevingvlaanderen.be</span></b></a></p>
<p class="MsoNormal"><span lang="NL" style="font-family:"Times New Roman",serif;color:black;mso-fareast-language:NL"> </span></p>
<p class="MsoNormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FomgevingVL&data=02%7C01%7Cgeert.casier%40vlaanderen.be%7C9c6cd784513e47bcaef408d6d9e359f6%7C0c0338a695614ee8b8d64e89cbd520a0%7C0%7C0%7C636935967824577850&sdata=1GVb%2B4eCfTZ%2Fw2dYS5XypEy%2Bp976R%2ByiOx1E2HNpqwQ%3D&reserved=0"><span lang="NL" style="font-family:"Times New Roman",serif;color:#022B53;mso-fareast-language:NL;text-decoration:none"><img border="0" width="16" height="16" style="width:.1666in;height:.1666in" id="Afbeelding_x0020_4" src="cid:image001.png@01D69E48.2C6F8BB0" alt="signature_1242947997"></span></a><span lang="NL" style="font-family:"Times New Roman",serif;color:black;mso-fareast-language:NL"> </span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FDepartementomgeving&data=02%7C01%7Cgeert.casier%40vlaanderen.be%7C9c6cd784513e47bcaef408d6d9e359f6%7C0c0338a695614ee8b8d64e89cbd520a0%7C0%7C0%7C636935967824587846&sdata=4oy1nyEEs65J0HSES5mY6N9ddqhswwX%2FqrgIohVx5AY%3D&reserved=0" title="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FDepartementomgeving&data=02%7C01%7Cgeert.casier%40vlaanderen.be%7C9c6cd784513e47bcaef408d6d9e359f6%7C0c0338a695614ee8b8d64e89cbd520a0%7C0%7C0%7C636935967824587846&sdata=4"><span lang="NL" style="font-family:"Times New Roman",serif;color:#022B53;mso-fareast-language:NL;text-decoration:none"><img border="0" width="16" height="16" style="width:.1666in;height:.1666in" id="Afbeelding_x0020_3" src="cid:image002.png@01D69E48.2C6F8BB0" alt="signature_224033327"></span></a><span lang="NL" style="font-family:"Times New Roman",serif;color:black;mso-fareast-language:NL"> </span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdepartement-omgeving&data=02%7C01%7Cgeert.casier%40vlaanderen.be%7C9c6cd784513e47bcaef408d6d9e359f6%7C0c0338a695614ee8b8d64e89cbd520a0%7C0%7C0%7C636935967824587846&sdata=qe6EkKJvpaunq9gduxCPIZw4B5kksK3wSzRfyOA%2FELg%3D&reserved=0"><span lang="NL" style="font-family:"Times New Roman",serif;color:#022B53;mso-fareast-language:NL;text-decoration:none"><img border="0" width="16" height="16" style="width:.1666in;height:.1666in" id="Afbeelding_x0020_2" src="cid:image003.png@01D69E48.2C6F8BB0" alt="signature_1305049814"></span></a></p>
<p class="MsoNormal"><span lang="NL" style="font-family:"Times New Roman",serif;color:black;mso-fareast-language:NL"> </span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif;color:black"><img border="0" width="142" height="49" style="width:1.4791in;height:.5104in" id="Afbeelding_x0020_1" src="cid:image004.png@01D69E48.2C6F8BB0" alt="dtekening"></span></p>
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