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<body lang="NL-BE" link="#0563C1" vlink="#954F72" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal">Collega’s, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Ter info<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#DA6522;mso-fareast-language:NL-BE">Met vriendelijke groet,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#DA6522;mso-fareast-language:NL-BE"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#DA6522;mso-fareast-language:NL-BE">Mario Roels<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#DA6522;mso-fareast-language:NL-BE">Eindgebruikersondersteuner expert<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#DA6522;mso-fareast-language:NL-BE"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#DA6522;mso-fareast-language:NL-BE">Vlaamse Overheid<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#DA6522;mso-fareast-language:NL-BE">DEPARTEMENT
<b>OMGEVING</b><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#DA6522;mso-fareast-language:NL-BE">Afdeling Strategie, Internationaal, Digitalisering en Organisatie (SIDO)<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#DA6522;mso-fareast-language:NL-BE">T
</span></b><span style="font-size:10.0pt;color:#DA6522;mso-fareast-language:NL-BE">02 553 11 39<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#DA6522;mso-fareast-language:NL-BE">Koning Albert II-laan 20 bus 8, 1000 Brussel<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#1F497D;mso-fareast-language:NL-BE"><a href="http://www.omgevingvlaanderen.be/"><span style="color:blue">www.omgevingvlaanderen.be</span></a><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#DA6522;mso-fareast-language:NL-BE"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="https://twitter.com/omgevingVL"><span lang="EN-US" style="font-size:10.0pt;color:#DA6522;mso-fareast-language:NL-BE;text-decoration:none"><img border="0" width="17" height="17" style="width:.177in;height:.177in" id="Afbeelding_x0020_8" src="cid:image002.jpg@01D9E0A0.A7BCAE90"></span></a><span style="font-size:10.0pt;color:#DA6522;mso-fareast-language:NL-BE"> </span><a href="https://www.facebook.com/Departementomgeving"><span lang="EN-US" style="font-size:10.0pt;color:#DA6522;mso-fareast-language:NL-BE;text-decoration:none"><img border="0" width="17" height="17" style="width:.177in;height:.177in" id="Afbeelding_x0020_9" src="cid:image010.jpg@01D9E0A0.A7BCAE90"></span></a><span style="font-size:10.0pt;color:#DA6522;mso-fareast-language:NL-BE"> </span><a href="https://www.linkedin.com/company/departement-omgeving"><span lang="EN-US" style="font-size:10.0pt;color:#DA6522;mso-fareast-language:NL-BE;text-decoration:none"><img border="0" width="17" height="17" style="width:.177in;height:.177in" id="Afbeelding_x0020_10" src="cid:image011.jpg@01D9E0A0.A7BCAE90"></span></a><span style="mso-fareast-language:NL-BE"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:NL-BE"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="https://intranet.omgeving.vlaanderen.be/leercampagne-digitalisering"><span style="color:windowtext;mso-fareast-language:NL-BE;text-decoration:none"><img border="0" width="560" height="111" style="width:5.8333in;height:1.1562in" id="Afbeelding_x0020_11" src="cid:image012.png@01D9E0A0.A7BCAE90"></span></a><span style="mso-fareast-language:NL-BE"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#DA6522;mso-fareast-language:NL-BE"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:#DA6522;mso-fareast-language:NL-BE"><img border="0" width="141" height="48" style="width:1.4687in;height:.5in" id="Afbeelding_x0020_12" src="cid:image013.png@01D9E0A0.A7BCAE90" alt="logo-handtekening"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:NL-BE"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="NL" style="mso-fareast-language:NL-BE">Van:</span></b><span lang="NL" style="mso-fareast-language:NL-BE"> Vlaamse Overheid Wijzigingsbeheer <VO.Wijzigingsbeheer@cegeka.com>
<br>
<b>Verzonden:</b> dinsdag 5 september 2023 8:42<br>
<b>Onderwerp:</b> GEPAUZEERD - Geplande wijziging: "CHG0039729 - Geforceerde uitrol van nieuwe Global Protect client alle GID-gebruikers in waves"<br>
<b>Urgentie:</b> Hoog<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">L.S.,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;mso-fareast-language:NL-BE">De cloud PEP uitrol is momenteel op volle snelheid en helaas merken we een behoorlijke
stijging in het aantal gelogd incidenten.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;mso-fareast-language:NL-BE">De meest voorkomende issues zijn:<o:p></o:p></span></p>
<ul type="disc">
<li class="MsoListParagraphCxSpFirst" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;mso-add-space:auto;line-height:normal;mso-list:l0 level1 lfo3">
<span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;mso-fareast-language:NL-BE">Websites die een time-out geven of pas laden na verschillende malen te hernieuwen.<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;mso-add-space:auto;line-height:normal;mso-list:l0 level1 lfo3">
<span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;mso-fareast-language:NL-BE">Teams & Outlook applicaties die verbinding verliezen<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;mso-add-space:auto;line-height:normal;mso-list:l0 level1 lfo3">
<span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;mso-fareast-language:NL-BE">Performantieproblemen (trage download & uploadsnelheid)<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;mso-add-space:auto;line-height:normal;mso-list:l0 level1 lfo3">
<span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;mso-fareast-language:NL-BE">Netwerkschijven die niet correct gekoppeld worden<o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;mso-add-space:auto;line-height:normal;mso-list:l0 level1 lfo3">
<span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;mso-fareast-language:NL-BE">Logonscript loopt niet (volledig) of traag<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;mso-fareast-language:NL-BE">Bovenstaande problemen zijn momenteel in onderzoek bij de dienstenleveranciers (zowel
Proximus als Cegeka) en er werden de nodige hoge prioriteits-cases gelogd bij de leverancier Palo Alto.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;mso-fareast-language:NL-BE">Voor de eerste 2 issues werd een mogelijke oorzaak gevonden en er wordt momenteel een
oplossing geëvalueerd bij een aantal test gebruikers.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;mso-fareast-language:NL-BE">Omwille van het hoge aantal meldingen en de grote impact die deze problemen met zich
meebrengen werd beslist om de uitrol tijdelijk te pauzeren om zo maximale aandacht aan het vinden van de rootcause te geven.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;mso-fareast-language:NL-BE">We raden nog steeds aan om een ticket te blijven loggen bij de service desk als jullie
bovenstaande (of andere) problemen ervaren</span><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;mso-fareast-language:NL-BE">.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;mso-fareast-language:NL-BE">Er vindt op dagelijkse basis overleg plaats tussen Digitaal Vlaanderen en de betrokken
dienstenleveranciers over de gemelde problemen. Hier wordt ook beslist over het verdere verloop van de uitrol. Zodra er nieuws is zal dit gecommuniceerd worden.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;mso-fareast-language:NL-BE">Wij verontschuldigen ons alvast voor het ongemak.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;mso-fareast-language:NL-BE"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;mso-fareast-language:NL-BE">VO Wijzigingsbeheer</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm;font-size:pt">
<p class="MsoNormal"><b><span lang="EN-GB" style="mso-fareast-language:#2000">From:</span></b><span lang="EN-GB" style="mso-fareast-language:#2000"> Vlaamse Overheid Wijzigingsbeheer <<a href="mailto:VO.Wijzigingsbeheer@cegeka.com">VO.Wijzigingsbeheer@cegeka.com</a>>
<br>
<b>Sent:</b> Wednesday, 9 August 2023 08:38<br>
<b>Subject:</b> Geplande wijziging: "CHG0039729 - Geforceerde uitrol van nieuwe Global Protect client alle GID-gebruikers in waves"<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="NL">L.S.,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="NL"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="NL">Bij deze attenderen wij u graag op de onderstaande geplande wijziging:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="NL"><o:p> </o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="margin-left:-5.8pt;background:#F9FBFD;border-collapse:collapse">
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<p class="MsoNormal"><b><span lang="NL" style="font-size:16.0pt;color:black">Geforceerde uitrol van nieuwe Global Protect client alle GID-gebruikers in waves</span></b><b><span lang="NL" style="font-size:14.0pt"><o:p></o:p></span></b></p>
</td>
<td width="337" rowspan="2" valign="top" style="width:252.6pt;border:solid windowtext 1.0pt;border-left:none;background:#F6F5F3;padding:0cm 5.4pt 0cm 5.4pt;height:20.1pt">
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</v:shape><![endif]--><![if !vml]><span style="mso-ignore:vglayout;position:relative;z-index:-1895825920;left:-54px;top:0px;width:301px;height:80px"><img width="301" height="80" style="width:3.1354in;height:.8333in" src="cid:image009.png@01D9E0A0.A7D0ABC0" alt="Text
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<span lang="NL"><o:p></o:p></span></p>
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<td width="699" colspan="2" valign="top" style="width:524.1pt;border-top:none;border-left:solid windowtext 1.0pt;border-bottom:solid windowtext 1.0pt;border-right:none;background:#FFED00;padding:0cm 5.4pt 0cm 5.4pt;height:18.55pt">
<p class="MsoNormal"><span lang="NL"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">14 augustus</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="NL" style="color:black">ServiceNow ID</span></b><b><span lang="NL"><o:p></o:p></span></b></p>
</td>
<td width="887" colspan="2" valign="top" style="width:664.95pt;border:none;border-right:solid windowtext 1.0pt;background:#F6F5F3;padding:0cm 5.4pt 0cm 5.4pt;height:16.75pt">
<p class="MsoNormal"><span lang="EN-GB" style="color:black">CHG0039729</span><span lang="EN-GB"><o:p></o:p></span></p>
</td>
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<tr style="height:15.9pt">
<td width="149" valign="top" style="width:111.75pt;border:none;border-left:solid windowtext 1.0pt;background:#F6F5F3;padding:0cm 5.4pt 0cm 5.4pt;height:15.9pt">
<p class="MsoNormal"><b><span style="color:black">Beschrijving</span><o:p></o:p></b></p>
</td>
<td width="887" colspan="2" valign="top" style="width:664.95pt;border:none;border-right:solid windowtext 1.0pt;background:#F6F5F3;padding:0cm 5.4pt 0cm 5.4pt;height:15.9pt">
<p class="MsoNormal"><span lang="NL" style="color:black">Vanuit de Vlaamse Overheid wordt er omgeschakeld naar een nieuwe firewall (CloudPEP) en dit vereist een nieuwe Global Protect Client installatie en configuratie (versie 6.0.5).</span><span lang="NL"><o:p></o:p></span></p>
</td>
</tr>
<tr style="height:15.9pt">
<td width="149" valign="top" style="width:111.75pt;border:none;border-left:solid windowtext 1.0pt;background:#F6F5F3;padding:0cm 5.4pt 0cm 5.4pt;height:15.9pt">
<p class="MsoNormal"><b><span style="color:black">Gebruikersimpact</span><o:p></o:p></b></p>
</td>
<td width="887" colspan="2" valign="top" style="width:664.95pt;border:none;border-right:solid windowtext 1.0pt;background:#F6F5F3;padding:0cm 5.4pt 0cm 5.4pt;height:15.9pt">
<p class="xmsonormal" style="line-height:105%"><b><span lang="NL" style="color:black;mso-fareast-language:EN-US">Vanaf de startdatum
</span></b><span lang="NL" style="color:black;mso-fareast-language:EN-US">van deze uitrol zal de installatie van de nieuwe configuratie van de Global Protect Client
<b>geforceerd </b>doorgevoerd worden in verschillende waves. Dit zal starten met 200 gebruikers per dag die
<b>willekeurig</b> gekozen worden uit een lijst met gebruikers die op de desbetreffende dag werkzaam zijn. Elke week zal er een evaluatie plaatsvinden en zal beslist worden of het aantal gebruikers per dag al dan niet wordt verhoogd.</span><span lang="NL" style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span lang="NL" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span lang="NL" style="color:black;mso-fareast-language:EN-US">De nieuwe configuratie van de Global Protect Client werd reeds
<b>ter beschikking gesteld</b> in <b>Software Center</b> voor alle GID-gebruikers.</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span lang="NL" style="color:black;mso-fareast-language:EN-US">Gebruikers kunnen dus ook zelf de upgrade uitvoeren op een geschikt moment door de onderstaande applicatie te installeren.</span><span lang="NL" style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span lang="NL" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:black"><img border="0" width="525" height="302" style="width:5.4687in;height:3.1458in" id="Picture_x0020_21" src="cid:image003.png@01D9DFD4.705798B0"></span><o:p></o:p></b></p>
<p class="xmsonormal" style="line-height:105%"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span lang="NL" style="color:black;mso-fareast-language:EN-US">Na het initiëren van de installatie zal de upgrade automatisch worden gedownload in de achtergrond.
</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span lang="NL" style="color:black;mso-fareast-language:EN-US">Nadat de download gedaan is, krijgen de gebruikers een pop-up om de installatie te starten. Deze kan tot drie maal uitgesteld worden.</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span style="color:black;mso-fareast-language:EN-US"><img border="0" width="432" height="228" style="width:4.5in;height:2.375in" id="Picture_x0020_1" src="cid:image004.png@01D9DFD4.705798B0"></span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span lang="NL" style="color:black;mso-fareast-language:EN-US">Na het kiezen om door te gaan met de installatie krijgen de gebruikers de vraag om Global Protect te sluiten om door te gaan met de installatie.</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span lang="NL" style="color:black;mso-fareast-language:EN-US">Global Protect moet afgesloten worden om door te gaan.</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span style="color:black;mso-fareast-language:EN-US"><img border="0" width="432" height="383" style="width:4.5in;height:3.9895in" id="Picture_x0020_18" src="cid:image005.png@01D9DFD4.705798B0"></span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><b><span style="color:black;mso-fareast-language:EN-US"> </span></b><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><b><span lang="NL" style="color:black">Er dient rekening gehouden te worden met het feit dat een herstart noodzakelijk is na de installatie van de nieuwe Global Protect Client.<br>
Deze herstart dient te gebeuren binnen de 15 minuten na de installatie</span><span style="color:black">. Voor GID-gebruikers waarvoor de installatie nog niet geforceerd zal worden</span></b><b><span lang="NL" style="color:black"> wordt bijgevolg aangeraden
om zelf de installatie te initiëren in Software Center zodat een gepast moment gekozen kan worden.</span></b><o:p></o:p></p>
<p class="MsoNormal"><b><span style="color:black"><o:p> </o:p></span></b></p>
<p class="xmsonormal" style="line-height:105%"><b><span lang="NL" style="color:black;mso-fareast-language:EN-US"><img border="0" width="432" height="277" style="width:4.5in;height:2.8854in" id="Picture_x0020_17" src="cid:image006.png@01D9DFD4.705798B0"></span></b><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><b><span lang="NL" style="color:black;background:yellow;mso-highlight:yellow;mso-fareast-language:EN-US"> </span></b><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span style="color:black;mso-fareast-language:EN-US">In het tijdsbestek tussen de succesvolle installatie en effectieve herstart is het mogelijk dat onderstaande melding rechts onderaan op het scherm getoond zal
worden. Dit is de wijten aan het feit dat de Global Protect Client na de upgrade niet meer is ingelogd.
<b>Deze melding mag echter genegeerd worden</b>. Na de herstart zal de gebruiker opnieuw inloggen op het aanmeldscherm waarbij de Global Protect Client automatisch zal connecteren met de ingegeven gebruikersgegevens.<o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span style="color:black;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span style="color:black;mso-fareast-language:EN-US"><img border="0" width="332" height="522" style="width:3.4583in;height:5.4375in" id="Picture_x0020_20" src="cid:image007.png@01D9DFD4.705798B0"></span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><b><span lang="NL" style="color:black;background:yellow;mso-highlight:yellow;mso-fareast-language:EN-US"> </span></b><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span style="color:black;mso-fareast-language:EN-US">Na de herstart zal het aanmeldscherm worden weergegeven waarbij er opgemerkt kan worden dat een “Global Protect” icoon is toegevoegd aan de “Sign-In” opties.
Deze nieuwe methode is automatisch geconfigureerd als standaard “sign-in” methode. Deze voorziet in een veilige VPN connectie met toegang naar de domain controllers op het aanmeldscherm. Deze connectie maakt het bijgevolg mogelijk om ongeacht de locatie rechtstreeks
te authentiseren met de domain controllers waardoor er voor een eerste login op de werkplek geen afhankelijkheid meer is met een connectie op het GID netwerk. Door gebruik te maken van deze connectie zal de Global Protect client na het inloggen de inloggegevens
kunnen gebruiken om automatisch in te loggen op de Global Protect Client. Hierdoor zal de VPN client transparant en automatisch op de achtergrond opgestart worden. In de praktijk dient er nog steeds met de gebruikelijke gegevens (gebruikersnaam & wachtwoord)
ingelogd te worden om toegang te krijgen tot de werkplek.</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span style="color:black;mso-fareast-language:EN-US"> </span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span style="color:black;mso-fareast-language:EN-US"><img border="0" width="362" height="539" style="width:3.7708in;height:5.6145in" id="Picture_x0020_8" src="cid:image008.png@01D9DFD4.705798B0"></span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span lang="NL" style="color:black;mso-fareast-language:EN-US"> </span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span style="color:black;mso-fareast-language:EN-US">Basisconnectiviteit van de nieuwe client is reeds succesvol getest. Om de nieuwe client echter uitgebreid te kunnen valideren, is het belangrijk dat deze op
een bredere basis getest wordt. Daarom vragen wij dat gebruikers deze upgrade zo snel mogelijk op een geschikt moment handmatig starten en gebruiken. De upgrade neemt ongeveer 10 minuten in beslag. Het is belangrijk, dat indien er problemen ondervonden worden,
deze onmiddellijk kenbaar gemaakt worden door een ticket te registreren bij de service desk. Noteer dat indien de upgrade niet handmatig uitgevoerd wordt, deze op een later, nog nader te bepalen datum, geforceerd zal doorgevoerd worden.</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span style="color:black;mso-fareast-language:EN-US">Gekend probleem: Het logonscript zal na het installeren van de nieuwe client trager opstarten. De impact hiervan is groter wanneer je van thuis werkt dan op
kantoor.</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Betrokken systeme</span><span lang="NL" style="color:black">n</span><span lang="NL"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="NL" style="color:black">Alle GID-gebruikers.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:black">Betrokken entiteiten </span><o:p></o:p></p>
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<p class="MsoNormal"><span lang="NL" style="color:black">Alle GID-gebruikers.</span><span lang="NL"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">Duur</span><o:p></o:p></b></p>
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<p class="xmsonormal" style="line-height:105%"><span style="color:black;mso-fareast-language:EN-US">Vanaf 14/08 tot het einde van de volledige uitrol
</span><span lang="NL" style="color:black;mso-fareast-language:EN-US">wordt de VPN geforceerd doorgevoerd naar alle GID-gebruikers in verschillende waves.</span><span lang="NL" style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">Technische beschrijving</span><o:p></o:p></b></p>
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<p class="xmsonormal" style="line-height:105%"><span style="color:black;mso-fareast-language:EN-US">Deze nieuwe versie van de Global Protect Client bevat de technische configuratie om gebruik te maken van de nieuwe CloudPEP firewall. Deze nieuwe infrastructuur
biedt de volgende voordelen:</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="xmsonormal" style="line-height:105%;mso-list:l2 level1 lfo6"><span style="color:black;mso-fareast-language:EN-US">Schaalbare cloudbased oplossing in lijn met cloud first strategie</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></li><li class="xmsonormal" style="line-height:105%;mso-list:l2 level1 lfo6"><span style="color:black;mso-fareast-language:EN-US">Vermijden van investeringen in upgrades van centrale internetcapaciteit</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></li><li class="xmsonormal" style="line-height:105%;mso-list:l2 level1 lfo6"><span style="color:black;mso-fareast-language:EN-US">Uitgebreidere inspectie van m.n. SSL verkeer voor een aantal URL categorieën</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></li><li class="xmsonormal" style="line-height:105%;mso-list:l2 level1 lfo6"><span style="color:black;mso-fareast-language:EN-US">Netwerk verkeer dient niet meer verplicht via de proxy server te verlopen.
</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></li></ul>
<p class="xmsonormal" style="line-height:105%"><span style="color:black;mso-fareast-language:EN-US"> </span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span style="color:black;mso-fareast-language:EN-US">De bestaande firewall rules zijn overgenomen/vertaald. Voor meer informatie verwijzen we graag naar de eerdere communicatie binnen de
<a href="https://teams.microsoft.com/l/channel/19%3a5e9286e51438405794253ba7485334fd%40thread.tacv2/P4%2520Netwerken?groupId=dba12d7c-1573-478e-bc0c-06432091dcb7&tenantId=0c0338a6-9561-4ee8-b8d6-4e89cbd520a0">
ICT klantencommunity</a>.</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span style="color:black;mso-fareast-language:EN-US"> </span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span style="color:black;mso-fareast-language:EN-US">Door de installatie van deze applicatie zullen er op de werkplek de volgende acties worden geconfigureerd:</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="xmsonormal" style="line-height:105%;mso-list:l1 level1 lfo9"><span style="color:black;mso-fareast-language:EN-US">Upgrade van de bestaande Global Protect Client naar 6.0.5</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></li><li class="xmsonormal" style="line-height:105%;mso-list:l1 level1 lfo9"><span style="color:black;mso-fareast-language:EN-US">Aanpassen configuratie parameters Global Protect Client om te connecteren met de nieuwe URL van de CloudPEP Firewall</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></li><li class="xmsonormal" style="line-height:105%;mso-list:l1 level1 lfo9"><span style="color:black;mso-fareast-language:EN-US">Verwijderen van de proxy server configuratie in de browsers (proxy.vlaanderen.be)</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></li><li class="xmsonormal" style="line-height:105%;mso-list:l1 level1 lfo9"><span style="color:black;mso-fareast-language:EN-US">Verwijderen van het “pre-logon” script, gezien deze overbodig is geworden</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></li><li class="xmsonormal" style="line-height:105%;mso-list:l1 level1 lfo9"><span style="color:black;mso-fareast-language:EN-US">Configuratie wijziging in het “post-logon” script om de proxy configuratie in de browsers te verwijderen na elk opstart van de VPN verbinding</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></li><li class="xmsonormal" style="line-height:105%;mso-list:l1 level1 lfo9"><span style="color:black;mso-fareast-language:EN-US">Ter beschikking stellen van de CloudPEP connectie op het aanmeldscherm</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="color:black"> </span><span lang="NL"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">Resultaat</span><o:p></o:p></b></p>
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<p class="MsoNormal"><span lang="NL" style="color:black">De configuratie van de Global Protect Client is gewijzigd waardoor er gebruik gemaakt zal worden van de nieuwe CloudPEP firewall. De versie van de Global Protect Client wordt eveneens geüpgraded naar
versie 6.0.5.</span><span lang="NL"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">Contact</span><o:p></o:p></b></p>
<p class="MsoNormal"><b><span style="color:black"> </span><o:p></o:p></b></p>
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<p class="xmsonormal" style="line-height:105%"><span lang="NL" style="color:black;mso-fareast-language:EN-US">Voor meer informatie en/of vragen omtrent de deployment van de nieuwe Global Protect client, c</span><span style="color:black;mso-fareast-language:EN-US">ontacteer
<a href="mailto:voservicemanagement@cegeka.com">voservicemanagement@cegeka.com</a>.</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="xmsonormal" style="line-height:105%"><span lang="NL" style="color:black;mso-fareast-language:EN-US">Voor meer informatie en/of vragen omtrent deze nieuwe CloudPEP firewall oplossing, contacteer </span><span style="color:black;mso-fareast-language:EN-US"><a href="mailto:vo.netwerk@proximus.com"><span lang="NL">v</span>o.netwerk<span lang="NL">@proximus.com</span></a></span><span lang="NL" style="color:black;mso-fareast-language:EN-US">.
<br>
</span><span style="color:black;mso-fareast-language:EN-US"> </span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Indien er na de uitvoering van de wijziging problemen worden vastgesteld, wordt u verzocht om deze te melden via
<a href="mailto:servicedesk@vlaanderen.be">servicedesk@vlaanderen.be</a> of telefonisch via
</span><span lang="NL" style="color:black">+32 (0)</span><span style="color:black">2 553 9000</span><span lang="NL" style="color:black">.</span><span lang="NL"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">Opmerkingen</span><o:p></o:p></b></p>
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<p class="MsoNormal"><span style="color:black">Gelieve deze informatie door te sturen naar de betrokken personen binnen uw entiteit</span><span lang="NL" style="color:black">.</span><span lang="NL"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">Distributielijst</span><o:p></o:p></b></p>
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<p class="MsoNormal"><span style="color:black">Deze mail wordt</span><span lang="NL" style="color:black"> automatisch</span><span style="color:black"> verstuurd naar alle
</span><span lang="NL" style="color:black">geabonneerden. </span><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="NL" style="color:black">Wijzigingen aan deze mailinglist kunnen worden aangebracht via deze
<span class="MsoHyperlink"><span style="color:black;text-decoration:none"><a href="https://vlaamseoverheid.sharepoint.com/sites/msteams_3defa6/Lists/Klanten%20ICT/AllItems.aspx"><span lang="NL-BE">link</span></a></span></span></span><span lang="NL"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="MsoHyperlink"><a href="mailto:wijzigingsbeheer.vlaanderen@atos.net">wijzigingsbeheer.vlaanderen@<span lang="NL">atos.net</span></a></span><span class="MsoHyperlink"><span style="color:black;text-decoration:none">
</span></span><span class="MsoHyperlink"><span lang="NL" style="color:black;text-decoration:none">wordt hier automatisch van op de hoogte gebracht</span></span><span class="MsoHyperlink"><span style="color:black;text-decoration:none"><o:p></o:p></span></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="NL">Wij hopen u hiermee voldoende te hebben geïnformeerd.</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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